Terms & Conditions

1. General Information

This website is operated by Esolvellc. Throughout the site, the terms “we,” “us,” and “our” refer to Esolvellc.

Business Address:
456 County Rd 147, Coila, MS 38923, USA

Contact Information:
Email: contact@esolvellc.com
Phone: +1 (662) 309-9150
Website: https://esolvellc.com/

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the site under supervision of a parent or guardian
  • All information you provide is accurate and complete
  • You will use the website only for lawful purposes

3. Products & Services

We offer a range of consumer products available through our website.

We reserve the right to:

  • Limit quantities of any product
  • Discontinue any product at any time
  • Refuse service to anyone for any reason

We make every effort to ensure product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free.

4. Orders & Payments

By placing an order, you agree that:

  • All billing and account information provided is accurate and authorized
  • You are legally permitted to use the selected payment method

We reserve the right to cancel or refuse any order due to:

  • Suspected fraud or unauthorized activity
  • Pricing or listing errors
  • Product unavailability
  • Incorrect billing or shipping details

If your order is canceled after payment, a full refund will be issued.

5. Shipping & Delivery

Delivery times are estimates and may vary depending on location and external factors.

Esolvellc is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Incorrect or incomplete shipping information provided by the customer

Customers are responsible for ensuring all shipping details are accurate at checkout.

6. Returns, Refunds & Exchanges

Our Refund & Return Policy forms part of these Terms & Conditions.

6.1 30-Day Return Eligibility

You may request a return within 30 days of delivery if:

  • The item is damaged or defective
  • You received the wrong product
  • The item is unused and in its original packaging

Requirements:

  • Product must be in original condition
  • Proof of purchase is required

Non-returnable items may include:

  • Opened personal care products
  • Perishable or hygiene-sensitive items (if applicable)
  • Clearance or final sale items

6.2 How to Request a Return

To initiate a return, contact us within 48 hours of delivery for damaged or incorrect items. Please include:

  • Full Name
  • Order Number
  • Reason for return
  • Photos (if applicable)

Email: contact@esolvellc.com
Phone: +1 (662) 309-9150

Please wait for return approval before sending items back.

6.3 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping service. Esolvellc is not responsible for lost returns.

6.4 Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds are processed to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

6.5 Exchanges

Exchanges are only available for defective, damaged, or incorrect items.

6.6 Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

After shipment, standard return policies apply.

6.7 Late or Missing Refunds

If you have not received your refund:

  • Check your bank account
  • Contact your card provider
  • Contact your bank

If the issue persists, contact us at contact@esolvellc.com.

7. Intellectual Property

All content on this website—including logos, text, images, graphics, and design—is the property of Esolvellc and protected by applicable copyright and trademark laws.

You may not:

  • Copy, reproduce, or distribute content without permission
  • Use our brand name or logo without authorization

8. Limitation of Liability

To the maximum extent permitted by law, Esolvellc shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Service interruptions or delays

Our total liability shall not exceed the amount paid for the product in question.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security or functionality
  • Provide false or misleading information
  • Engage in fraudulent transactions or chargebacks

Violation of these terms may result in restricted access to our services.

10. Third-Party Links

Our website may contain links to third-party websites. Esolvellc is not responsible for the content, policies, or practices of external sites.

11. Privacy

Your use of this website is also governed by our Privacy Policy. By using our site, you consent to the collection and use of your information as described in that policy.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes shall be handled in the appropriate courts within the United States.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

We recommend reviewing this page periodically.

14. Contact Information

If you have any questions about these Terms & Conditions, you can contact us:

Esolvellc
Address: 456 County Rd 147, Coila, MS 38923, USA
Email: contact@esolvellc.com
Phone: +1 (662) 309-9150
Website: https://esolvellc.com/