Refund & Return Policy

By accessing this website and purchasing products from Esolvellc, you agree to comply with the following terms and conditions. If you do not agree, please do not use this website.

1. Product Availability and Pricing

  • All products are subject to availability.
  • Prices are listed in USD and may change without prior notice.
  • We reserve the right to limit quantities, discontinue products, or refuse service at our discretion.

2. Orders and Payments

  • Customers are responsible for providing accurate billing and shipping information.
  • By placing an order, you confirm that all payment methods used are valid and authorized.
  • Esolvellc reserves the right to cancel or refuse any order due to suspected fraud, pricing errors, or product unavailability.

3. Shipping and Delivery

  • Delivery times are estimates and may vary depending on location, carrier, and other external factors.
  • Customers are responsible for ensuring that all shipping information provided at checkout is accurate.

4. Refunds & Returns

At Esolvellc, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. By placing an order, you agree to the following:

4.1 30-Day Return Eligibility

You may request a return within 30 days of delivery if:

  • The item was received damaged or defective
  • You received the wrong product
  • The item is unused and in its original packaging

To qualify for a return:

  • The product must be in original condition
  • Proof of purchase (order confirmation or receipt) is required

Non-returnable items may include:

  • Opened personal care or hygiene products
  • Used or opened consumable items (if applicable)
  • Clearance or final sale items
  • Gift cards (if applicable)

4.2 How to Request a Return

To initiate a return, please contact us within 48 hours of delivery if the item is damaged or incorrect. Please include:

  • Full Name
  • Order Number
  • Reason for return
  • Photos (if item is damaged or incorrect)

Email: contact@esolvellc.com
Phone: +1 (662) 309-9150

Important: Please wait for return approval before sending any items back.

4.3 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service. Esolvellc is not responsible for lost return shipments.

4.4 Refund Process

  • Once we receive and inspect your return, we will notify you of approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping charges are non-refundable unless the return is due to our error.

4.5 Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrectly shipped

Please contact us to arrange an exchange.

4.6 Order Cancellations

  • Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
  • After shipment, standard return procedures will apply.

4.7 Late or Missing Refunds

If you have not received your refund:

  • Check your bank account
  • Contact your credit card provider
  • Contact your bank

If the issue persists, please contact us at contact@esolvellc.com.

5. Limitation of Liability

Esolvellc is not responsible for indirect, incidental, or consequential damages, including loss of profits or revenue.

Our total liability is limited to the amount paid for the product in question.

6. User Responsibilities

Users agree to:

  • Provide accurate and truthful information
  • Use the website for lawful purposes only
  • Avoid fraudulent, abusive, or misleading activity

7. Third-Party Links

Our website may include links to third-party websites. Esolvellc is not responsible for the content, policies, or practices of these external sites.

8. Governing Law

These Terms and Conditions are governed by the laws of the United States.

Any disputes shall be resolved in the appropriate courts within the United States.

9. Changes to Terms

Esolvellc reserves the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

We recommend reviewing this policy periodically.

10. Contact Information

Esolvellc
Address: 456 County Rd 147, Coila, MS 38923, USA
Email: contact@esolvellc.com
Phone: +1 (662) 309-9150
Website: https://esolvellc.com